Privacy Policy

Alabama Roofing Professionals

Terms & Conditions and Privacy Policy 

Last Updated: June 17, 2026 

Company Name: American Roofing Professionals LLC dba Alabama Roofing Professionals 

Website: https://alroofpros.com


1. Program Description and Acceptance of Terms 

American Roofing Professionals LLC dba Alabama Roofing Professionals ("Company," "we," "our," or "us") operates one or more text messaging, email, and call programs (collectively, the "Programs") to communicate with customers and prospects regarding our services. These programs may include, without limitation: 

  • Service-related alerts and reminders. 
  • Customer support and schedule updates. 
  • Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms. 
  • Where permitted, limited informational or promotional messages are related to our services. 


By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the "Terms"). If you do not agree, please do not enroll in any program or use the website. 

  • Program / Brand Name(s): "American Roofing Professionals LLC dba Alabama Roofing Professionals Customer Communications" 
  • Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post-project surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other service-related and, where permitted, limited promotional messages. 


2. Message Frequency and Charges 

  • Message and data rates may apply. 
  • Message frequency may vary based on your interactions with us and which programs you join (for example, number of projects, survey requests, or inbound inquiries). 
  • Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges. 


3. Opt-In and Opt-Out 

You may opt in to receive messages from us by, for example, submitting a form on our website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications. 

Opt-Out Instructions (STOP): 

  • To stop receiving text messages from a program, reply "STOP" to any message we send you. 
  • After you send "STOP," we may send you a one-time confirmation message to confirm that you have been unsubscribed from that program. After this, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined (unless and until you opt out of those Programs as well). 


Help Instructions (HELP): 

  • If you need assistance with a program, reply "HELP" to any message or contact us using the information in Section 6 (Customer Support). 


You may also contact us directly using the information in Section 6 to request that we stop sending messages via SMS, email, or phone. 


4. Carrier Disclosures 

Carriers are not liable for any delayed or undelivered messages. The availability of a program and the performance of message delivery may be affected by your carrier's coverage and network conditions. 


5. Post-Project Survey and Review Requests 

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to: 

  • Please complete a satisfaction survey. 
  • Collect a Net Promoter Score (NPS) or other ratings regarding your experience. 
  • Gather qualitative feedback about the work that was performed. 
  • Ask you to leave a review on public platforms (such as online reviews or social media sites), at your discretion. 


Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us. 


6. Customer Support and Contact Information 

If you have questions about these Terms or any Program, or if you need help, please contact us: 

  • Phone: (205) 777-9157 
  • Email: mike@alroofpros.com 
  • Mailing Address: 5508 East Cliff Industrial Blvd #3, Birmingham, AL 35210 


You may also reply to HELP for any text message for assistance. 


7. Link to Privacy Policy 

For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy below in Section 8 ("Privacy Policy"). 


8. Privacy Policy 


8.1 Scope 

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our website or participate in any of our programs, including our post-project survey, feedback, and review-request campaigns. 

This policy applies to information we collect through the Website, through our Programs (including SMS/MMS, email, and calls), and through related online interactions. It does not apply to information collected offline (for example, by phone or in person) unless we specifically state otherwise. 


The website and programs are intended for users located in the United States. If you access the website or participate in any program from outside the United States, your information may be transferred to, processed, and stored in the United States. 

By accessing or using the Website or participating in any Program, you agree to this Privacy Policy. 


8.2 Information We Collect 

We collect information in three primary ways: (a) information you provide to us, (b) information collected automatically when you browse the Website, and (c) information collected through cookies and similar technologies used for analytics, advertising, and performance measurement. 


8.2.1 Information You Provide Voluntarily 

When you submit information through the Website or otherwise interact with us—such as by requesting service, requesting an estimate, scheduling an appointment, starting a chat, contacting us, or participating in a program—we may collect information you choose to provide, including the following: 

  • Identifiers and contact information (such as name, email address, phone number, and mailing/service address). 
  • Service request and project details (such as service type, project dates, preferred appointment windows, photos or attachments you upload, and notes you provide). 
  • Communications content (such as messages submitted through forms, chat, SMS/MMS, email, or other channels you use to contact us). 
  • Survey responses and feedback, including NPS scores, ratings, qualitative comments about completed work or your experience, and any other information you choose to share in a survey or review request. 
  • Any other information you choose to submit. 


You are not required to provide personal information to browse the website. However, if you choose not to provide certain information, we may be unable to respond to your request, administer certain programs, or provide certain services. 


8.2.2 Information Collected Automatically 

When you visit the website, we (and our service providers) may automatically collect certain information about your device and your interaction with the website, such as the following: 

  • IP address and general location information (such as city/state inferred from IP address). 
  • Device and browser information (such as browser type, operating system, device type, and language settings). 
  • Usage and event data (such as pages visited, links clicked, scroll activity, time spent on pages, and referring/exit pages). 
  • Approximate timestamps, session identifiers, and diagnostic data used for performance, analytics, and security monitoring. 


This information helps us operate the website, measure performance, understand visitor engagement, detect and prevent fraud, and maintain security. 


8.2.3 Cookies, Pixels, SDKs, and Similar Technologies 

We use cookies and similar technologies (such as pixels, tags, local storage, and SDKs) to help the website function, to understand how the website is used, and to support advertising and measurement activities. These technologies may collect information such as your IP address, device/browser characteristics, and your interactions with the website. 


Examples include: 

  • Analytics tools (for example, Google Analytics) to understand website traffic and usage. 
  • Advertising and conversion measurement tools (for example, Google Ads and Meta Pixel) help measure the effectiveness of marketing campaigns and deliver ads. 
  • Call tracking tools (for example, dynamic phone numbers) to attribute calls and leads to marketing sources and improve service. 
  • Chat and messaging tools to support customer communications and improve responsiveness. 


Some of these technologies may be operated by third parties and may collect information across different websites or online services over time, subject to those parties' privacy practices. 


You can control certain cookies through your browser settings and, where available, through any cookie preference controls presented on the website. See Section 8.5 for more information. 


8.3 How We Use Your Information 

We use the information we collect for legitimate business purposes consistent with operating our business, maintaining an effective website, and running our programs. Depending on how you interact with us, we may use information to: 

  • Provide and manage services, including responding to inquiries, providing estimates, scheduling appointments, and coordinating project or service delivery. 
  • Communicate with you, including confirmations, reminders, follow-up communications, and customer support. 
  • Administer post-project surveys, NPS, and feedback programs, including sending you survey invitations, collecting and analyzing satisfaction scores and qualitative feedback, and following up on issues or questions you raise. 
  • Request that you leave reviews on public platforms, at your discretion, and track whether review requests are sent or completed. 
  • Operate, maintain, and improve the Website and Programs, including troubleshooting, testing, analytics, measuring performance, and improving user experience. 
  • Conduct marketing and advertising activities with your consent, including measuring campaign performance and attributing calls and leads. 
  • Protect against fraud, misuse, and security incidents; enforce our policies; and maintain the safety and integrity of our systems. 
  • Comply with applicable legal requirements and respond to lawful requests. 


We do not sell personal information. We do not use information collected through the Website or Programs to make decisions that produce legal or similarly significant effects solely by automated means (for example, automated denial of services). 


8.4 Communications and Text Messaging Privacy 

If you provide your phone number or email address, you may receive communications from us as described in Sections 1–6 and 8.3. 


8.4.1 SMS / MMS Text Messages 

If you opt in to receive text messages, we may send SMS/MMS messages related to: 

  • Your current or past projects or services. 
  • Satisfaction surveys and NPS requests. 
  • Qualitative feedback requests about work performed. 
  • Invitations to leave public reviews. 
  • Service-related messages and, where permitted, limited promotional messages related to our services. 
  • Message frequency may vary. 
  • Message and data rates may apply. 
  • You can opt out at any time by replying to STOP. 
  • For help, reply to HELP or contact us using the information in Section 6. 


No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text-message consent information, or opt-out status with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with service providers that help us deliver text messages (such as messaging platforms, phone companies, and other vendors assisting with SMS delivery) or as required by law. 


8.5 Cookies, Interest-Based Advertising, and Your Choices 

8.5.1 Managing Cookies 

You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are being sent. If you disable cookies, certain features of the website may not function properly. 

If the website presents a cookie banner or preference center, you can use it to manage certain categories of cookies where available. 


8.5.2 Analytics and Advertising Tools 

We may use third-party analytics and advertising tools (such as Google Analytics, Google Ads, and Meta Pixel). These providers may set up cookies or similar technologies and collect information about your interactions with the website to provide measurement, analytics, and advertising services. Information collected through these tools may be combined with other information collected through the Website for the purposes described in this policy. 


8.5.3 Global Privacy Control (GPC) 

Some browsers or extensions support the Global Privacy Control ("GPC") signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing (such as certain types of "sharing" for targeted advertising under state law). Honoring GPC may be limited by technical constraints and may not apply to all uses of cookies (for example, cookies necessary to operate on the website). 


8.5.4 Do Not Track 

Some browsers include a "Do Not Track" (DNT) setting. Because there is no common industry standard for interpreting DNT signals, the website may not respond to all DNT signals. You can use the other controls described in this section to manage cookies and tracking. 


8.6 Sharing and Disclosure of Information 

We may disclose information collected through the Website and Programs in limited circumstances as described below. We do not sell personal information. 


8.6.1 Service Providers 

We may share information with vendors and service providers that help us operate the Website, run our business, or deliver the Programs, such as website hosting providers, analytics providers, advertising and measurement vendors, call tracking providers, survey and review-request platforms, messaging platforms, and customer communication tools. These providers are permitted to use information only to perform services on our behalf and are subject to contractual confidentiality and security obligations. We do not authorize service providers to use personal information for their own independent marketing purposes. 


No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile information will not be sold or shared with third parties or affiliates for promotional or marketing purposes. All categories of sharing described in this section exclude mobile contact information and text message originator opt-in data and consent; this information will not be shared with any third parties, except service providers that assist us in delivering our text messages or as required by law. 


8.6.2 Legal and Safety 

We may disclose information if we believe it is necessary to (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce our agreements or policies; (c) protect the rights, property, or safety of the Company, our customers, or others; or (d) detect, prevent, or address fraud or security issues. 


8.6.3 Business Transfers 

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections. 


8.7 Data Security 

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the website and programs from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security. 


Email, text messages, and chat communications may not be encrypted end-to-end and may not be secure. Please do not send sensitive information through these channels. If you believe your interaction with us is no longer secure, please contact us immediately using the information in Section 6. 


8.8 Links to Other Websites 

The website may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any website you visit. 


8.9 Children's Privacy 

The website and programs are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the website or a program, please contact us so we can take appropriate steps to delete it. 


8.10 Data Retention 

We retain personal information collected through the Website and Programs for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, administer Programs (including surveys and review requests), maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law. 


8.11 Changes to These Terms and This Policy 

We may update these Terms & Conditions and this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this document. Your continued use of the Website or participation in any Program after changes are posted means you accept the updated Terms. 


8.12 Privacy Rights and Choices (U.S. Residents) 

Depending on where you live, you may have certain rights regarding personal information, which may include the right to 

  • Confirm whether we collect or process personal information about you and request access to it. 
  • Request correction of inaccurate personal information. 
  • Request deletion of personal information, subject to certain legal exceptions. 
  • Request a copy of personal information in a portable format. 
  • Choose not to have your personal information used for specific purposes, such as targeted advertising that uses cookies and related technologies. 
  • Appeal a decision regarding your privacy rights request, where required by applicable law. 


The availability and scope of these rights may vary by jurisdiction. 


How to Exercise Your Rights 

To submit a privacy request, contact us using the information in Section 6. We may need to verify your identity before completing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf. If your request is denied, you may have the right to appeal our decision by contacting us and stating that you are submitting an appeal. 


Cookie and Advertising Choices 

You can control cookies and similar technologies by: 

  • Adjust your browser settings to block or delete cookies. 
  • Using any cookie preference tools or banners that may be available on the website. 
  • Using certain browser signals (such as Global Privacy Control) that communicate your preference to opt out of certain cookie-based uses, where required by applicable law. 


Please note that blocking cookies may affect the website's functionality, and some cookies are necessary for it to operate. 


No Sale of Personal Information 

We do not sell personal information for money. However, we may allow certain third-party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement. You can opt out of certain cookie-based advertising through the controls described above. 

Alabama Roofing Professionals

Effective Date: Jan 1st, 2026


IMPORTANT NOTICE REGARDING TEXT MESSAGING

DATA

Alabama Roofing Professionals ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.



1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, email address, phone number, physical address
  •  Payment information when you make a purchase or request a quote
  •  Opt-in records and timestamps for all communication channels (SMS, email, etc.)


Non-Personal Information:

  • IP address, browser type, device information
  •  Website usage patterns and analytics
  •  Cookies and similar technologies


Customer Communication:

  • Records of inquiries and service requests
  •  Appointment details and preferences
  •  Service history and feedback



2. How We Use Your Information

We use collected data for:

  • Providing and improving our services
  • Processing transactions and payments
  • Communicating with you about your inquiries, appointments, and promotions
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent



3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.


Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in
  •  We maintain timestamped records of all opt-in actions
  •  We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws


Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying "STOP"
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed immediately.


Message Frequency & Content:

  • Message frequency varies based on your interactions with our business
  • Messages will be directly related to the services you have requested
  • We do not send promotional content without specific consent


Help & Support:

  • Reply "HELP" for assistance or contact us at mike@alroofpros.com
  •  Customer support is available during regular business hours


Carrier Information:

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers


SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


We implement strict data protection measures to safeguard your SMS opt-in information and consent records.



4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

  • Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
  • SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
  • All service providers are contractually obligated to maintain confidentiality and security


Legal Compliance:

  • If required by law, legal process, or to protect our rights
  • In response to valid law enforcement requests or court orders


Business Transfers:

  • In case of mergers, acquisitions, or sale of assets
  • In such cases, your data remains protected under the terms of this policy


All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.



5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Breach notification protocols in accordance with applicable laws
  • Secure backup systems and disaster recovery procedures


Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.



6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior
  • Remember your preferences
  • Improve website functionality and user experience
  • Measure the effectiveness of our services


You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.



7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing emails by clicking "unsubscribe" in our emails
  • Opt-out of SMS messages by replying "STOP"
  • Request information on how we process your data
  • Withdraw consent at any time for future communications
  • Lodge a complaint with a supervisory authority if you believe your rights have been violated


To exercise these rights, please contact us using the information in Section 10.



8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Alabama Roofing Professionals.



9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.



10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:


Alabama Roofing Professionals

Phone: (205) 206-7836

 Email: mike@alroofpros.com

 Website: https://www.alroofpros.com


By using our website and services, you consent to this Privacy Policy.